Frequently Asked Questions

A selection of the questions most often asked by our customers, together with the appropriate replies.

If your specific question is not shown, please make use of our on-site Contact Us

or send us an e-mail to wizard@pcwizardsrus.com. We will respond quickly and do our very best to help.

We cover Bergen, Rockland and Orange Counties. 

Bergen County NJ Rockland County NY Orange County New york
What happens if the engineer is unable to repair my computer? In this case, our No-Fix-No-Fee * policy means that there will be nothing to pay at all.
Are your engineers fully qualified? Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.
Which methods of payment do you accept? We accept payment in cash, by check and we also accept all major credit and debit cards.
Are replacement components guaranteed? All components are supplied new and are covered by a full twelve months parts and labor warranty.
* conditions apply
Do you repair laptops? We carry out all software related repairs to laptops, however, we do not repair laptop hardware failures, with the exception of hard drive replacement and memory upgrades. For other laptop hardware failures, we recommend that you contact the manufacturer of your machine.
Do you repair printers? We carry out software related repairs to printers - driver and/or installation problems, however, we do not repair printer hardware failures.
Do you repair laptop screens? Unfortunately, we do not carry out repairs to laptop screens. We recommend that you contact the manufacturer of your machine.
Are there any current job vacancies? We are always pleased to receive applications from suitably
qualified and experienced computer engineers.