Remote Assistance

Sometimes the best way to fix a problem is to have a PC Wizard show you how. Windows Remote Assistance is a convenient way for someone you trust, technical support person from PCwizardsRus, to connect to your computer and walk you through a solution.
$12.50
This product has a minimum quantity of 2

Remote Assistance. Desktop Sharing.

To help ensure that only people you invite can connect to your computer using Windows Remote Assistance, all sessions are encrypted and password-protected.

Remote Assistance, Remote Computer, Services remotely, Remote Connection

How does it work?
Remote Assistance is built into Windows starting with Windows XP. The remote assistance software allows us to see your screen, move your mouse pointer and type via our keyboard. The connection to your computer is not automatic. It does require your assistance and permission to establish a connection. Once a remote assistance session is over we will not have any way to reconnect to your computer unless you run the software again and allow us access. During the remote assistance session you will be able to see everything that our technician does on your computer. When completed, you can simply close the window of the remote assistance software and we will no longer have access.


How Can I Get This Service?
First, you need contact us to check availability and set up an appointment. You can do this by email or by phone using our page.

 

We will need a detailed description of your issue in order to determine whether it is something we can fix using remote assistance or not.

 

Please note that this service is NOT a national service. This service is limited to our service area.


Step by Step:

  1. Call or email us for an appointment.
  2. Appointment is then set for the remote assistance session and we will call you at that time.
  3. To set up the connection please click on the icon below
using-windows-remote-assistance-to-get-help-with-your-computer

4. Please click HEREto open Windows Remote Assistance.

That's it! Simple and Quick.


Rates: Our current rate is $50.00 per hour with 1/2 hour minimum. New customers must provide credit card for prepayment of the first 30 minutes (minimum) and the remaining minutes will be charged after the session has ended. We may, upon request, offer deferred billing to established customers.


Prerequisites:
The following conditions need to be met in order for us to be able to troubleshoot using remote assistance:

  • You need to have a stable, high speed internet connection (Cable, DSL, etc).
  • You computer needs to run any of the following Windows versions: Windows 98, 98SE, ME, 2000, 2003, XP, Vista, Windows 7
  • Any firewall software which might block the operation of the remote assistance software should be temporarily disabled for the time of the session and re-enabled afterwards.
  • The computer should be clean of viruses, Trojans and other malicious software.

What Can and Cannot Be Done With Remote Assistance

What we will do over remote assistance:

  • Fixing software related issues such as email settings, installation issues, performance issues.
  • Optimizing your computer for speed. This includes removing unnecessary software, startup items and files.
  • Setting up or performing a backup of your system or personal files, as well as restoring files from such backup. This requires you to have a storage device such as a secondary internal hard drive, or external hard drive.
  • Printing troubleshooting, if it's not clearly hardware related, i.e. printer is starting up fine, not displaying any error messages, and is not out of ink or toner.
  • Training or demonstration of software usage for most software (it would be too long of a list to include here). We can send you the recorded session if you want to review it at a later time.
  • An assessment of the state of the computer to determine whether it's worth fixing and an approximate cost of service.
  • Computers infected with malware i.e. viruses, Trojans, adware, spyware, etc. can make remote assistance difficult. Malware such as these often have such a strong protection mechanism and have become embedded so deeply into the system that they can only be removed using special techniques and procedures not possible over remote assistance. We will attempt to work on computers that show signs of malware software, such as slow speed and display of unusual pop-ups and error messages, but in most cases, these will need to be brought into our shop for a thorough cleaning.
  • Any other software issues as long as it's not mentioned in the list below.

What we will NOT do over remote assistance:

  • Computers that are heavily infected with malware i.e. viruses, Trojans, adware, spyware, etc.
  • Any problem that is clearly not software related, such as power-up issues, monitor, keyboard or mouse problems, connection problems, etc.
  • Boot up problems. Naturally, the computer needs to be able to run the remote assistance client before we can do the remote troubleshooting.
  • Network problems. Again the remote assistance software needs a stable network connection in order to work.
  • Reinstalling of Windows.

Business Solutions:
We also offer remote assistance to local businesses, which can be help minimize downtime and get issues such as software, driver, printing, etc., resolved as quickly as possible without even removing the computer from your desk. We can also setup your business with a service contract placing our remote software on your PC's as a host process, allowing us to help maintain your systems remotely.

 

Important note: While a wide variety of problems can be resolved using Remote Assistance, not everything can be fixed with this method of diagnostics. The above points are the main guidelines but we can't cover all the cases that may occur on our website. Also some problems can turn out to be hardware - related during the troubleshooting session. If you have any concerns or questions please contact us at (917) 699-5430.

 

Enabling Remote Assistance in the client computer

Remote Assistance allows you to invite a trusted person (a friend or computer expert) to remotely and interactively assist you with a problem. You can also use Remote Assistance to remotely assist a user who trusts you. This feature is useful in situations where detailed or lengthy instructions are required to reproduce or resolve problems.

To enable Remote Assistance invitations to be sent from your computer, use these steps:

  • Right-click My Computer icon in the Desktop.
  • Select Properties.
  • Click the Remote tab.
  • Enable the following check box and then click OK.

"Allow Remote Assistance invitations to be sent from this computer"

Note: If you attempt to invite someone to help you, while the above option is unchecked, you receive the following error message:

Your current system settings prevent you from sending an invitation.

Allow this computer to be controlled remotely

The ability to control your computer remotely is disabled by default. When the remote assistant attempts to remotely control the computer, the following message appears: Remote Control of this computer is not allowed.

To configure the computer for remote control, follow these steps.

  • On the Remote tab, click Advanced button under Remote Assistance.
  • Under Remote control, click Allow this computer to be controlled remotely check box, and then click OK
  • In the System Properties dialog box, click OK.

Click here Script to start remote assistance

 

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